Frequently Asked Questions
Products & Materials
Q: What materials do your bracelets use?
A: Our bracelets are made with natural stone beads (such as amethyst, tiger eye, green aventurine, obsidian, jade, and lapis lazuli) and flexible elastic cord. Each stone has natural variations in color and pattern, making every piece unique.
Q: Are your stones natural or synthetic?
A: We use natural stone beads. Natural stones may have slight variations in color, pattern, and clarity — this is normal and adds to the character of each piece.
Q: What size are the beads?
A: Most of our bracelets feature 8mm round beads, which is a comfortable size for everyday wear. Some styles may vary slightly.
Q: What type of cord do you use?
A: We use flexible elastic cord that's comfortable for all-day wear. Each bracelet is carefully strung and secured for durability.
Q: Do you offer different sizes?
A: Our standard bracelets are 7 inches in length, which fits most women's wrists. Some styles (like our Crown Bracelets) feature adjustable cords. If you need a specific size, contact us and we'll do our best to help.
Q: What are your DIY craft kits made of?
A: Our DIY craft kits include materials such as chenille stems (pipe cleaners), crystal beads, wire, photo frames, and other components depending on the specific kit. Each kit includes a list of all materials included.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all U.S. orders. International shipping rates are calculated at checkout.
Q: How long does shipping take?
A:
- U.S. Standard Shipping: 5-10 business days
- U.S. Express Shipping: 2-5 business days (available at checkout)
- International: 10-20 business days (varies by country)
Q: Do you ship from the U.S. or internationally?
A: Some products ship from our U.S. warehouse for faster delivery, while others (including DIY craft kits) ship directly from our international warehouse. Product pages indicate the shipping location.
Q: Can I track my order?
A: Yes! You'll receive a tracking number via email once your order ships.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
Q: What condition must items be in for return?
A: Items must be unworn, in their original condition, and in the original packaging.
Q: How do I start a return?
A: Contact us at support@bodance.com with your order number and we'll guide you through the process.
Q: Do you offer exchanges?
A: Yes! If you'd like a different size or style, contact us and we'll arrange an exchange.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Care & Maintenance
Q: How do I care for my bracelet?
A: To keep your bracelet looking its best:
- Wipe with a soft, dry cloth after wear
- Avoid contact with water, perfume, and harsh chemicals
- Store separately from other jewelry to prevent scratches
- Remove before exercise or swimming
Q: Can I wear my bracelet in the shower or pool?
A: We recommend removing your bracelet before swimming, showering, or exercising. Water and chemicals can damage the elastic cord and affect the stone's appearance over time.
Q: How do I clean my stone bracelet?
A: Simply wipe with a soft, dry cloth. Avoid using water, chemicals, or abrasive materials.
Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Q: Can I cancel or modify my order?
A: Orders are processed quickly. If you need to cancel or modify, contact us within 2 hours of placing your order and we'll do our best to help.
Q: Do you offer gift wrapping?
A: Yes! Every BODANCE bracelet comes packaged in a gift box, ready to give. No additional gift wrapping needed.
Q: Can I send an order as a gift?
A: Absolutely. During checkout, you can add a gift message and we'll ensure the pricing is hidden.
DIY Craft Kits
Q: Are your DIY craft kits suitable for children?
A: Our DIY craft kits are designed for ages 14 and up. Adult supervision is recommended for younger crafters. These kits are for decorative purposes only and are not toys.
Q: Do your DIY kits include instructions?
A: Yes! Every kit includes step-by-step instructions and/or video tutorial access (via QR code) to guide you through the crafting process.
Q: How long does it take to complete a DIY kit?
A: Completion time varies by kit:
- Pipe cleaner flowers: 5-15 minutes per flower
- Beaded plant kits: 30-60 minutes
- Photo frame kits: 1-2 hours
- Mosaic kits: 2-3 hours
Q: What if I'm missing parts from my kit?
A: Contact us at support@bodance.com with your order number and we'll send replacement parts or provide a solution.
Q: Are the materials safe?
A: All materials meet applicable safety standards. Our kits are designed for ages 14+ and contain small parts that may present a choking hazard. Keep away from children under 3 years.
About BODANCE
Q: What is BODANCE?
A: BODANCE is an online store offering fashion jewelry (beaded bracelets) and DIY craft kits. We're dedicated to providing stylish accessories and creative crafting experiences.
Q: Where are your products made?
A: Our bracelets are handcrafted with natural stone beads. Our DIY craft kits are manufactured in facilities that meet applicable safety standards.
Q: Do you have a physical store?
A: Currently, BODANCE operates as an online-only store. This allows us to keep our prices accessible and our selection extensive.
Q: How can I contact you?
A: Reach us at:
📧 Email: support@bodance.com
📱 Contact Form: Contact Us
We typically respond within 24 hours.
Disclaimer: BODANCE jewelry is sold as fashion accessories. Any traditional or cultural associations mentioned on our website are for educational purposes only and should not be construed as medical or therapeutic claims. BODANCE craft kits are sold as creative hobbies and are not toys.
Last updated: May 2026